Shipping policy

Last Updated and Effective as of: October 9, 2025

This Shipping Policy (the “Policy”) explains how Mino Platform LLC (the “Company,” “we,” “us,” or “our”) handles the processing, shipment, and delivery of orders placed through our website and related services (collectively, the “Site”).

By placing an order with us, you agree to the terms and conditions set forth in this Policy. Please review it carefully before completing your purchase.

A. Overview

Mino Platform LLC ships products worldwide and strives to ensure all orders are processed, packaged, and delivered in a timely and secure manner.

This Policy outlines our fulfillment timelines, shipping fees, international handling, and related procedures. It should be read in conjunction with our Terms of Service, Refund Policy, and Pricing Policy.

B. Order Processing Time

Orders are typically processed and prepared for shipment within three (3) business days from the date of purchase.

Processing times may vary during high-demand periods, holidays, or special promotions. Customers will be notified via email in the event of any significant delays in order processing.

C. Shipping Destinations and Delivery Timeframes

Mino Platform LLC offers both domestic and international shipping. Delivery timeframes vary by location:

  • Domestic Orders (United States): 3–7 business days after dispatch.

  • International Orders: Average 7 business days, with a maximum of up to 14 business days depending on the destination and customs clearance procedures.

Please note that delivery estimates are approximate and not guaranteed. Unexpected carrier delays or customs processes may extend delivery times.

D. Shipping Fees and Free Shipping Thresholds

Shipping fees are calculated at checkout based on the destination, weight, and carrier rates.

Free shipping may be available for orders that meet a specified country-specific threshold, which will be displayed on the checkout page.

Customers are responsible for reviewing applicable shipping charges before completing checkout.

E. Tracking and Notifications

Once an order has been shipped, customers will receive a tracking number via email and, when applicable, through other messaging tools.

Tracking information may take up to 24 hours to activate depending on the carrier’s system updates. Customers are encouraged to monitor their tracking link for real-time delivery updates.

F. Customs Duties, Taxes, and Import Fees

For international shipments, Mino Platform LLC works with third-party logistics partners to handle applicable customs duties, import taxes, and related fees.

The exact costs of such fees depend on the destination country’s regulations and may be included in the total price displayed at checkout.

Where applicable, the Company ensures that customs procedures are managed efficiently to minimize delivery delays.

G. Undeliverable or Returned Packages

If a package is returned to Mino Platform LLC due to incorrect address information, unclaimed delivery, or customer refusal, the order may not be eligible for a refund.

In such cases, reshipment may be possible at the customer’s expense. Please ensure that all shipping and contact details are accurate when placing an order.

H. Lost or Delayed Shipments

If a package is lost in transit due to carrier error, Mino Platform LLC will assume responsibility and issue either a replacement or a refund, at our discretion.

However, we do not offer compensation for delivery delays caused by external factors such as customs clearance, weather, or carrier backlogs.

I. Pre-Orders and Backorders

Mino Platform LLC does not accept pre-orders or backorders at this time.
All products offered on the Site are in stock and available for immediate purchase and fulfillment.

J. Customer Support and Inquiries

For all shipping-related inquiries, please contact us at info@usemino.com and include your order number in the email subject line or message body.

Our support team will review your inquiry and respond promptly with tracking updates or next steps.

K. Amendments to This Policy

We may update or revise this Policy periodically to reflect changes in logistics operations, carrier relationships, or applicable legal requirements.

All updates will be posted on this page with an updated “Last Updated” date. Continued use of the Site following any revisions constitutes acceptance of the updated Policy.

L. Contact Information

If you have any questions or concerns about this Shipping Policy or your order, please contact us at:

Mino Platform LLC
1309 Coffeen Avenue, STE 1200
Sheridan, Wyoming 82801
Email: info@usemino.com