FAQs
🪡 Orders & Processing
How does Mino’s ordering process work?
Each piece is carefully sourced and prepared once your order is placed. This helps us reduce waste and ensure you receive freshly made items directly from our partner ateliers
Can I change or cancel my order after placing it?
Because every order begins processing right away, we’re unable to make changes or cancellations once it’s confirmed. Please double-check your size, color, and shipping address before checkout.
I forgot to add something — can I combine two orders?
Orders are processed individually, so they can’t be merged once placed. You can simply create a new order for the additional item.
🚚 Shipping & Delivery
How long will my order take to arrive?
Delivery times vary depending on your country and the specific items in your order. You’ll see the most accurate estimated delivery time at checkout.
Once shipped, you’ll receive tracking details to follow your order’s journey.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping fees and delivery times will be shown at checkout.
Can you deliver to PO Boxes?
Yes, we can deliver to PO boxes in most regions. Please make sure your address details are complete and accurate.
🔄 Returns & Exchanges
What is your return policy?
We offer free returns within 14 days of purchase. Items must be unworn, unwashed, and in their original packaging.
Once received, your return will be processed for a refund or store credit.
To start a return, simply contact our support team at Contact Us
What happens to returned clothing?
Returned items are never resold. Instead, we donate them to trusted local partners who ensure the pieces go to individuals and communities in need. Every return helps us support a more responsible fashion cycle.
Do you offer exchanges?
We don’t offer direct exchanges at this time. Once your return is approved, you’ll receive a refund, and you can place a new order for the desired item.
What if I received a damaged or incorrect item?
We’re so sorry! Please send us a clear photo and your order number to us within 5 days of receiving your package, and our team will make it right. Contact our support team at Contact Us
👕 Sizing & Fit
I’m between sizes — what do you recommend?
Each product page includes a detailed size chart with weight-based guidance (for example, “45 kg – 50 kg → Size S”). As long as you follow the chart, the fit should be just right.
If you prefer a looser look, we recommend sizing up; for a more fitted silhouette, size down.
Do you offer plus sizes?
We’re expanding our inclusive size range. Use filter on collection page to filter specific size of your preferences.
💌 Other Questions
Do you offer first-time buyer discounts?
Yes — sign up for Mino updates to unlock an exclusive first-time offer.
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, Google Pay, and selected local payment methods at checkout.
When will sold-out items be restocked?
Some designs return, others don’t. If you see something you love, you can sign up for “back in stock” alerts directly on the product page.
Can I collaborate or become an ambassador?
We love connecting with creators who share our aesthetic. Reach out via Contact Us
and include your social links and work samples.
